Frequently asked questions
New clients
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Not at all. It doesn’t matter where you live; you are always welcome to come visit and have a look around before committing to anything. For directions, see here.
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We determine the suitability of our Centre for new clients on a case-by-case basis. We honour everyone’s individual circumstances as naturally they all differ.
In the case of a medical condition having been diagnosed: there is no age restriction. We do have some height and size requirements that need to be met due to the nature of our equipment, but we will always try to accommodate people whist prioritising safety. This includes individuals’ needs, and medical & personal restrictions.
Those under the age of 18 will need to be with a responsible adult or carer at all times.
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Our professional Therapy Manager will see you at your Initial Assessment to discuss your needs and how your personalised exercise plan, when put in place, will benefit you. The purpose of our Centre is to provide exercise services to people with disabilities or medical circumstances that would otherwise make taking exercise unsafe or difficult if they were to attend a regular gym. The machines can do as much or as little of the work to suit your own preferences; the specialised equipment works your muscles allowing you to stay active no matter your circumstances.
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Not at all. Most clients are self-referred, although some come by the recommendation of their occupational therapist or doctor.
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We ask each new client to go through the sign-up process. Every new client is asked to book an Initial Assessment appointment with our Therapy Manager first, to determine the suitability of our Centre. After that you’ll be booked in for a one-to-one Induction with one of our Gym Supervisors.
Once you are all set on our system you will be able to book your gym sessions for the current month as well as one month ahead.
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Yes, of course you can! Your initial consultation and subsequent gym sessions will need to be booked in advance, but you don’t need to book in order to look around. You are also welcome to bring someone with you. For directions, see here.
Power-assisted exercise
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Sessions last up to an hour. You can book as many sessions as you’d like, depending on availability, for the current month and one month ahead.
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Once you’re our client, you will need to to pre-book your gym sessions in advance. You can do this in-person, over the phone, by email or by sending a message via the enquiry form on our website.
You can book sessions in the current month and one month ahead only.
Session re-bookings are not automated; you will need to do this manually.
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Your initial Induction will be held one-on-one with one of our experienced Gym Supervisors, where you’ll be introduced to the machines you’ll be using as part of your personalised exercise plan.
After that, your sessions will be shared with other clients. We limit our sessions to 13 clients per hour. Users move around the room following their individual exercise programme, switching from machine to machine over the course of the session.
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There are no fixed charges. Our clients are instead encouraged to donate what they can comfortably afford as we recognise everyone’s situation is different. The money we receive goes towards covering the running costs of the Centre.
The recommended donation for an Initial Assessment is £45. The recommended donation for an Exercise Session is £10.
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There is not. Please ensure that you wear comfortable clothing and footwear that are suitable for exercise.
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All gym staff and volunteers are trained in Manual Handling and First Aid for emergency situations only. If a client is unable to safely enter the Centre, move between machines, or transfer on and off equipment independently, they must be always accompanied by a responsible adult.
Our top priority is safety. We supervise, observe, and offer guidance on technique and posture. However, we do not provide regular one-to-one assistance.
If your support needs exceed what we can safely provide, we regret that our gym may not be suitable for you.
Location
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For our current opening hours, see here.
Please note we are always closed on Sundays, Bank Holidays and any other UK holiday.
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Yes, we are fully accessible; we have a range of clientele with differing needs that we support. There is an accessible toilet, Blue Badge parking spaces outside and sufficient space within the Centre itself to accommodate a variety of walking aids.
For detailed accessibility information, see here.
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For information on how to reach the Centre by car, train and bus, see here.
Still looking for an answer? Our team is ready to assist you.